B9 App Privacy Policy – How We Protect Your Data

01 Who We Are

B9 App operates the online sports betting and casino platform available at b9app.onl and through the B9 App mobile application. When this Privacy Policy refers to "B9 App", "we", "us" or "our", it means the platform and the team responsible for its operation.

This policy applies to all individuals who visit the website, register an account, use any part of the platform — including sports betting, live casino, slots, deposit and withdrawal services — or interact with B9 App through any channel.

For any questions about this policy or how your data is handled, you can reach us at [email protected]. We aim to respond to all privacy-related queries within 5 working days.

02 Data We Collect

The information we collect falls into the following categories. We only gather what is genuinely necessary to provide a safe and functional platform experience.

Account Registration Data

• Full name as it appears on your CNIC
• Date of birth (to verify you are 18 or older)
• Email address and phone number
• Username and encrypted password
• CNIC number (collected at the withdrawal verification stage)

Transaction and Payment Data

• Deposit and withdrawal amounts in PKR
• Payment method used (JazzCash, Easypaisa, Raast, bank transfer, etc.)
• Transaction reference numbers provided by payment processors
• Account or wallet identifiers associated with your payment method

Activity and Usage Data

• Betting history — sports markets, casino games, stakes and outcomes
• Login times and session durations
• Pages visited, features accessed and interactions within the platform
• Device type, operating system, browser and app version
• IP address and approximate geographical location

Communications Data

• Messages sent to our support team
• Feedback or complaint records
• Email and notification preferences

03 How We Use Your Data

Each piece of information we hold serves a specific purpose. Here is a clear breakdown of how your data is used:

We do not use your personal data for automated decision-making that produces legal effects on you, nor do we use it to build advertising profiles for third-party marketing purposes.

04 Legal Basis for Processing

We process your personal data on the following grounds:

• Contract performance: Most data processing is necessary to fulfil the agreement between you and B9 App — running your account, processing bets, handling deposits and paying out withdrawals in PKR.
• Legitimate interests: We process certain data — such as login activity, IP addresses and device information — to protect the security of the platform, prevent fraud and maintain fair play for all users.
• Legal obligation: In some situations, we may be required to process or retain data to comply with applicable legal or regulatory requirements, including anti-money laundering obligations.
• Consent: Where we send optional marketing communications or use non-essential cookies, we do so on the basis of your consent. You can withdraw this consent at any time through your account settings or by contacting support.

05 Payment Data and Security

All deposits and withdrawals on B9 App are processed in Pakistani Rupees (PKR). We support JazzCash, Easypaisa, Raast, bank transfers and other mobile wallet options as displayed in your account at the time of transaction.

Payment security is handled as follows:

• No full credential storage: We do not store your JazzCash PIN, Easypaisa login or full bank account numbers. Transaction processing happens directly through the relevant payment gateway.
• Transaction references only: What we retain is the transaction reference number, the PKR amount, the payment method type and the timestamp — just enough to reconcile deposits and withdrawals on your account.
• Encrypted transmission: All payment-related data is transmitted over encrypted SSL/TLS connections. This applies both between your device and our servers, and between our servers and payment processors.
• Access controls: Payment records within B9 App are accessible only to authorised staff with a genuine operational need, such as processing a withdrawal dispute or investigating a failed deposit.

06 Cookies and Analytics

B9 App uses cookies and similar technologies to make the platform work properly and to understand how it is being used. Here is what each type does:

• Essential cookies: These are required for the platform to function. They maintain your login session, remember your preferences and keep your account secure. These cannot be disabled without breaking core functionality.
• Analytics cookies: We use anonymised analytics data to understand which pages are visited most, how players navigate the platform and where technical issues occur. This data is aggregated and not linked to your individual profile for advertising purposes.
• Preference cookies: These remember settings like your preferred language or display preferences so you do not have to reset them each visit.

You can manage non-essential cookie preferences through your browser settings. Disabling analytics cookies will not affect your ability to use any feature of B9 App.

07 Sharing Your Data

We do not sell your personal data. Full stop. However, there are limited situations where data may be shared with carefully selected third parties:

• Payment processors: JazzCash, Easypaisa, Raast and bank networks receive the transaction data they need to process your PKR deposits and withdrawals. Each processor operates under its own privacy and security standards.
• Identity verification services: Where CNIC-based verification is required, we may use a third-party verification provider to confirm document authenticity. This provider receives only the minimum data needed for verification.
• Platform infrastructure providers: Hosting, database and security service providers who support the technical operation of B9 App. These providers are contractually bound to process data only as instructed by us and not for their own purposes.
• Legal and regulatory requirements: In cases where we are legally obliged to disclose information — for example, in response to a valid court order or to comply with anti-money laundering obligations — we may share relevant data with the appropriate authority. We will only do so to the extent strictly required.

All third-party service providers with access to personal data are required to maintain appropriate security measures and are prohibited from using your data for any purpose other than performing the specific service they provide to us.

08 Data Retention

We keep your personal data for as long as your account is active and for a reasonable period afterwards, in line with operational and legal requirements. Specific retention periods are as follows:

• Active account data: Retained for the full duration of your account's active status plus a period after closure to handle any outstanding disputes, chargebacks or regulatory inquiries.
• Transaction records: PKR transaction histories are retained for a minimum period as may be required for financial record-keeping obligations.
• Identity verification documents: CNIC copies and verification records are retained only as long as necessary for compliance purposes and are then securely deleted.
• Support communications: Chat and email records with our support team are retained for a period sufficient to handle any follow-up queries related to the same matter.
• Analytics data: Anonymised and aggregated usage data may be retained longer as it cannot be linked back to individual players.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you. You can request early deletion of your data by contacting our support team — see Section 9 below for more detail on this right.

09 Your Rights

You have meaningful rights over the personal data B9 App holds about you. We take these seriously and aim to process all valid requests promptly. Your rights include:

To exercise any of these rights, send your request to [email protected] with your registered username and a description of your request. We will respond within a reasonable timeframe. We may need to verify your identity before actioning certain requests to protect your account security.

10 Children's Privacy

B9 App is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation of age, and identity verification is used to enforce this requirement.

If you believe that a person under 18 has registered an account or that a minor has access to an existing account, please contact us immediately at [email protected]. We will investigate and take appropriate action, including closing the account and deleting associated data.

We strongly encourage parents and guardians to use parental control tools on shared devices to prevent minors from accessing betting or casino platforms.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, updates to applicable requirements, or improvements to our data practices. When we make changes, the "Last updated" date at the top of this page will be revised.

For significant changes — such as a new category of data being collected or a change in how payment data is handled — we will make reasonable efforts to notify active players via email or an in-platform message before the changes take effect.

Continuing to use B9 App after a revised Privacy Policy has been published means you accept the updated version. If you disagree with any changes, you may contact us to request account closure and deletion of your data.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise one of your data rights, or have a concern about how your information is being handled, please get in touch:

For information about your account, bonuses or general platform support, visit our FAQ page. For details about betting responsibly and managing your activity on the platform, visit our Responsible Gaming page.